Last Updated: 5th September 2025

 

UGC LAB X (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, submit forms, or engage with our services. By using our website or submitting your information, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

We may collect the following types of personal information when you interact with our website or services:

 

• Identification Data: Name, company name, and role/title.

• Contact Data: Email address, phone number, and social media handles.

• Business Data: Brand information, campaign requirements, budget details.

• Creator Data: Portfolio links, demographic information, content categories, social media profiles.

• Technical Data: IP address, browser type, device information, and cookies.

• Other Data: Any additional details you voluntarily provide through forms or communications.

 

2. How We Use Your Information

We use the information collected for purposes including:

 

• Reviewing creator applications and client enquiries.

• Matching brands with suitable creators.

• Delivering and managing UGC campaigns.

• Communicating with you regarding opportunities, campaigns, and services.

• Complying with legal obligations and resolving disputes.

• Improving our website, services, and user experience.

 

We will never sell, rent, or trade your personal information to third parties.

 

3. Legal Basis for Processing (GDPR)

If you are located in the UK or EU, we rely on the following legal bases to process your personal data:

 

• Consent: when you voluntarily provide information via our forms.

• Contractual Necessity: to deliver services you request.

• Legitimate Interests: to improve our services and communicate with you.

• Legal Obligation: to comply with applicable laws.

 

4. Sharing of Information

We may share your information with:

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• Trusted service providers (e.g., hosting platforms, payment processors, email tools) who support our operations.

• Brands or creators, but only with your consent and solely for collaboration purposes.

• Legal authorities if required by law, regulation, or legal process.

 

All third parties we work with are contractually obligated to protect your data.

 

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.

 

6. Data Security

We implement reasonable technical and organisational safeguards to protect your information. However, please note that no system is completely secure and we cannot guarantee absolute security.

 

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

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• Access: request a copy of the data we hold about you.

• Rectification: request corrections to inaccurate or incomplete data.

• Erasure: request deletion of your data (“right to be forgotten”).

• Restriction: request limits on how we process your data.

• Portability: request transfer of your data to another service provider.

• Objection: object to processing based on legitimate interests.

• Withdrawal of Consent: where processing is based on consent.

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To exercise these rights, please contact us.

 

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and improve our services. You can manage cookie preferences through your browser settings.

 

9. International Data Transfers

As a fully remote company, your information may be transferred and processed outside your country of residence. We ensure such transfers are carried out in compliance with applicable data protection laws (e.g., GDPR).

 

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

 

11. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that we have done so, we will delete it promptly.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services after changes constitutes acceptance of the revised policy.

 

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices.

Please contact us at: hello@ugclabx.com